Thomas Tonapi

Thomas

01Discover

02Define

03Design

04Synthesize

05Deliver

Senior

Service Designer

Product Designer

UX / UI Designer

Based in Boston, MA

Projects

Finding the Right Providers

Helping members find and choose the right in-network, high quality provider for improved health outcomes and cost savings

Estimated Impact: Piloted targeted interventions with Medicare members

Provider Digital Overhaul

Redesigned the provider experience through web self-service, IVR, portal integration: enabling faster prior auths and claims

MVP Health Care

Impact: Turned a days long prior auth process into a 5 minute experience

Agentic AI in Healthcare

Empowering members to understand their medical benefits though intelligent conversation

MVP Health Care

Impact: Designed and launched a prototype POC for 1500 employees