Thomas Tonapi
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Thomas
Tonapi
Senior
Service Designer
Based in Boston, MA
Projects
Discover
Discover
Finding the Right Providers
Helping members find and choose the right in-network, high quality provider for improved health outcomes and cost savings
2026
Humana
Estimated Impact: Piloted targeted interventions with Medicare members
Provider Digital Overhaul
Redesigned the provider experience through web self-service, IVR, portal integration: enabling faster prior auths and claims
2025
MVP Health Care
Impact: Turned a days long prior auth process into a 5 minute experience
Agentic AI in Healthcare
Empowering members to understand their medical benefits though intelligent conversation
2025
MVP Health Care
Impact: Designed and launched a prototype POC for 1500 employees
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