Thomas Tonapi

Thomas

Tonapi

SeniorService Designer
Based in Boston, MA
Locating high quality Providers
Helping members find and choose the right in-network, high quality provider for improved health outcomes and cost savings
2026
Humana
Estimated Impact: Piloted targeted interventions with Medicare members
Provider Digital Overhaul
Redesigned the provider experience through web self-service, IVR, portal integration: enabling faster prior auths and claims
2025
MVP Health Care
Impact: Turned a days long prior auth process into a 5 minute experience
Agentic AI in Healthcare
Empowering members to understand their medical benefits though intelligent conversation
2025
MVP Health Care
Impact: Designed and launched a prototype POC for 1500 employees